We're now offering click and collect pick up and delivery

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Delivery and Refunds

CLICK & COLLECT - FREE
We will text or call you when your order is ready to collect in store, usually within 24 hours.

HOME DELIVERY

Brisbane Metro Only.

We have a 3 day home delivery guarantee for items that are in stock. We will contact you regarding the date of delivery to ensure someone will be home to accept the delivery.  

Our team are unable to carry your items up stairs, up to apartment doors, or in lifts. If you will not be home for delivery and are happy for your items to be left at the front door (on ground level), we assume no responsibility should damage or theft occur to your items once we have delivered them. 

For delivery to the Gold Coast and Sunshine Coast please email us for a delivery quote.

Home delivery available to the following Brisbane post codes:

Zone 1 - $10

 4000, 4001, 4002, 4004, 4005, 4006, 14101, 4102, 4103, 4120, 4121, 4151, 4152, 4169, 4170, 4171

Zone 2 - $15

4005, 4064, 4104, 4122, 4153, 4154, 4172, 4173

Zone 3 - $20

4007, 4009, 4010, 4029, 4030, 4051, 4059, 4065, 4105, 4178, 4179

Zone 4 - $25

 4011, 4012, 4032, 4060, 4067, 4068, 4106, 4157

Zone 5 - $30

 4053, 4066, 4158, 4159, 4160, 4161, 4163

SHIPPING

Please call or email to arrange delivery of small to medium items. 

Australia Post Aus Wide

Small items for $15 Flat rate (2KG weight limit)

or  $20 for 3KG (weight limit)

Small Plants : Express Post $15-$20

Phone: 0466 113 530

Email: littleleafdecor@gmail.com

Store Open 7 Days :

Mon - Fri 9am - 4pm

Sat & Sun  8am - 4pm

 

Returns and Exchange: In store 

PLEASE NOTE: We do not refund or exchange plants.

Planters: We have a 7 days exchange policy for pots and homewares.

To be eligible for exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at littleleafdecor@gmail.com or call 0466113530.  If your return is accepted, we’ll send you instructions on how and where to send your package.

Damages and issues 
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale Terms & Conditions

All sales and discounts are subject to change without notice. 

 

Returns and Exchange: Online

Little Leaf Decor therefore offers no exchange or refund on items if the customer has a change of mind or decides later the plant or item is not of acceptable standard.

It is at the discretion of Little leaf decor whether orders placed online will be refunded before shipping due to the reasoning behind the requested refund. In most cases a processing fee with be retained if a refund is issued. Little leaf decor does not exchange or refund orders once they have been shipped and does not accept returns once orders have been received and opened.

Homewares Items Returns ONLINE ONLY

Our policy lasts 14 days from delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Refunds are not possible simply for change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards and sale items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective, damaged or do not do as described. If you need to exchange it for the same item, send us an email at littleleafdecor@gmail.com and send your item to:

Little leaf decor

Unit 1/ 29 Clarence st Coorparoo QLD 4151

Damages and Issues 
In store and Online  : Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping 
To return your product, you should mail your product to: 
Little leaf decor Unit 1/ 29 Clarence St Coorparoo QLD 4151

You will be responsible for paying for your own shipping costs for returning your item, unless the issue is a fault of ours or manufacturers. In this case we will supply shipping costs. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PASSWORDS AND LOGINS

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

SHIPPING 

Postage : Flat rate shipping fee of $15

At the moment we are shipping orders on Monday-Thursday.

We ship using Australia Post & Toll.

We can not ship large items to P.O boxes.

You will receive a confirmation email once your order has shipped.

For any custom orders shipping may be charged according to order size.

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